We very much hope you enjoy browsing and using this website. In doing so, you are agreeing to the following terms and conditions of use, which together with our privacy policy govern The Good Vibe Food Company’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.
The term ‘Good Vibe Food Company’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is Unit 11, Phase 2, Carrwood Industrial Estate, Chesterfield, S41 9QB. Our company registration number is 12537100. The term ‘you’ refers to the user or viewer of our website.
This website and its use is subject to the laws of England, Northern Ireland, Scotland and Wales.
The use of this website is further subject to the following terms of use:
Content and availability
The content of the pages of this website is for your general information and use only. We may need to change it without notice.
We will do our best to ensure that the information and content on our website is accurate and comprehensive. We can’t though guarantee that there won’t be errors or omissions from time to time and we exclude any liability for inaccuracies or errors, as far as the law permits. We will make sure we correct anything that we become aware of as quickly as we possibly can.
It remains your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
We will not be liable if for any reason our site is unavailable at any time or for any period.
This website contains material, which is owned by or licensed to us. This includes, but is not limited to, the design, layout, look, appearance and graphics. Please don’t reproduce anything without getting our permission first.
Privacy and cookies
This website uses essential and non-essential cookies to monitor browsing preferences, save details of your shopping basket, and to provide us with anonymised marketing data on visitors (analytics). In registering for an account or making purchases, the following personal information will be received and stored by us for use in offering and fulfilling our services to you; name, contact details, delivery details. We will not share your information with third parties without explicitly gaining your permission to do so. More detailed information on can be found in our Privacy Policy.
Pricing and Promotions
Our prices are subject to change without notice.
From time to time, we will make special offers available to our customers, including (for example) promotional discounts, multibuy offers, and customer rewards. These offers may or may not be time-limited and/or exclusive to users of the website, social networks, and/or other customer groups. We will endeavour to make it clear to you how these offers are applied and whether you are eligible for them, but accept no liability for honouring a promotional offer which has not been correctly applied to your order. If an item is returned which subsequently means that the qualifying criteria for the offer are no longer met, the offer value may be deducted from the refund.
Orders
Please note that completion of the online checkout process does not constitute our acceptance of your order. Our acceptance of your order will take place only when we dispatch the product(s) that you ordered from us.
You must supply an email address to order from us, and we will contact you via this address for all matters associated with your order, including order confirmations which will be sent automatically. It is your responsibility to ensure that this address is correctly entered, and that you check emails to this address, including your spam/junk folder. We make every effort to ensure deliverability of our emails using current best practice, but will not be liable for any non-receipt of emails or incorrect identification as spam.
If we cannot supply you with the product or service you ordered, we will not process your order. If you have already paid for the product or service, we will refund you in full as soon as reasonably possible.
Reviews
Product reviews entered by you or by other customers may be edited for clarity or brevity, but we promise that they are always an accurate reflection of the original review. Where you have provided your personal details along with a review we may edit these to use your first name only, or make other edits, in order to protect your anonymity. We also reserve the right to use the content of your reviews and your first name (or other anonymised details) to promote our products in any way we choose. All reviews posted on our website are genuine customer reviews received either on this site or on one of the online marketplaces where our products are also available.
Cancellations, Claims and Refunds
We do everything we can to ensure your product arrives in good condition and in the delivery timescales advertised. If you are not satisfied with the service or condition of your product, please notify us us by email or via our website contact form within 30 days and we will endeavour to correct the issue to your satisfaction. In the event that we cannot do this:
- If there is a fault with the product(s), you will be entitled to a full refund of the cost of your goods, including delivery.
- If there is no fault with the product(s) then we will be happy to refund the purchase cost once it has been returned to us in saleable condition, but you will remain liable for all delivery costs unless otherwise notified.
Under the UK’s distance-selling regulations, you also have the absolute right to cancel your order up to 7 days from when you placed it. You must notify us of your request to cancel your order either by email or via our website’s contact form. If we have dispatched the product(s) to you, then you will have to arrange for them to be returned to us. Once we have received the product(s) we will refund you the price paid for them, inclusive of promotional offers at the time they were purchased. You will remain liable for all delivery costs.
Variations
We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our site.
Your concerns
Please do not hesitate to contact us if you have any concerns or questions in relations to these terms and conditions.
Thank you for visiting our site.